FAQ常问问题

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
e-network.com.my offers one kind of Payment Methods as shown below :-

1. Offline Bank Transfer

Bank : Public Bank
Bank Account : 3139745700
Account Name : E-network Solution Sdn Bhd

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : admin@e-network.com.my or fax it to us at 425832

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at admin@e-network.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in RM.

Q. How long does the delivery usually takes?
Delivery usually will takes about three to ten days.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to admin@e-network.com.my for us to clear your doubts.

问:如何在网站上购买我的订单?
要购买: - 
   1. 点击您要购买的产品上的“添加到购物车”按钮。
   2. 点击“继续购物”继续添加其他产品到购物车或点击“结帐”继续付款的产品。
   3. 您将进入登录页面,您需要使用用户名和密码登录您的帐户。如果您还没有创建帐户,则需要先注册帐户,然后再继续付款。
   4. 您需要在“送货地址”页面上确认您的送货地址,然后点击“下一步”按钮。
   5. 从这里,您需要选择您的运输方式,然后点击“下一步”按钮。
   6. 接下来,您需要选择付款方式,然后点击“下一步”按钮。
   7. 在此之前的步骤完成后,您需要重新确认您的账单细节,并就条款和条件达成一致。
   8. 点击“确认订单”完成订单。
问:什么是可用的付款方式?
e-network.com.my提供一种付款方式,如下所示: - 

1.离线银行转账

银行:大众银行
银行帐号:3139745700
账户名称:E-network Solution Sdn Bhd

付款后,请向我们发送付款详情:
银行名 :
银行日期:
银行时间:
银行业务编号:
您已经支付的金额总额:
您的订单号:

您可以扫描并通过电子邮件发送给我们以上信息到电子邮件地址:admin@e-network.com.my或传真给我们在425832

注意:您购买的产品将不会被发送,直到我们有这个确认。
问。如何更改我的帐户个人信息和送货地址?

    登录您的账户→点击“账户维护”→在这里编辑您的账户信息和送货地址。



问:我忘记了我的帐户的密码。我应该怎么做才能找回?

    点击“忘记密码?”,并填写您的电子邮件,用于注册帐户在框中。
    点击提交。
    一个验证令牌将被发送给您。收到令牌之后,您可以为自己的帐户选择新的密码。



问:我可以取消已有的订单吗?
是的,只有订单仍处于待处理状态。

 - 请发送电子邮件至我们的客户服务邮箱admin@e-network.com.my并发送邮件标题“请求取消订单”,以告知我们有关取消订单。

 - 运送或运送的订单不会被取消。
问:什么是产品的交易货币?
所有产品交易货币将在RM中完成。

问:交付通常需要多长时间?
交货通常需要大约三到十天的时间。

问:我还有疑问!
抱歉,我们无法在F.A.Q页面中清除您的疑惑。请给我们发电子邮件给admin@e-network.com.my为我们清除你的疑虑。